GLocalMind Delivers Enhanced Support For Target List Studies With Call Centre In Bhadravathi, India

November 18 2014

GLocal Mind Inc. has set up a 30 seater call center in a Bhadravathi, a small town in the state of Karnataka, India. The call center will enable GLocalMind to quickly and efficiently support target list studies for its market research clients. 

GLocal Mind’s Managing Partner Sandeep Sankhla says “ Multiple clients approach us for target list studies in US, Canada, UK and this got us thinking about the best way to meet their needs. The Bhadravati call center enables us to provide our clients with dedicated teams that work on calling target lists. The reason for choosing Bhadravathi was the availability of qualified, English speaking staff and lower cost of operations as compared to other metropolitan cities in India. It has an literacy rate of 74% higher than the national average of 59.5%.” 

The call center is equipped with 50 CATI stations with an in-house server and VOIP connections. The auto dialer is capable of multi-tasking to make the most of the callers time. Future plans include moving to a nearby SEZ unit as the team continues to grows. 

About GLocalMind 

GLocalMind Inc. is a multi-mode, global healthcare data collection company. With a high quality physician and allied healthcare professionals panel and a good understanding of local markets, GLocalMind supports the market research industry’s qualitative and quantitative research needs. The 900,000+ panelists are carefully recruited using double opt-in, permission based techniques, providing clients a high quality and diverse global panel.

GLocal Mind’s quantitative services range across programming, hosting & translation, data collection, data processing, custom charting and incentive handling across 70+ countries including key markets in US, Canada, EU5, APAC and Latin America. Qualitative services include recruitment, scheduling, moderation, interviewing, translation, report writing and content analysis.

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